Content design specialist with background in user-centered content strategy, accessibility and UX design. Skilled in adapting complex information for consumer audiences and developing content strategies to improve whole user journeys. Strong cross-functional collaborator with notable experience in regulated industries including financial services and healthcare.

Professional Experience

Senior Content Designer, GitHub

June 2022 to March 2024

Design strategy and user research for GitHub Docs team. My main role was to lead discovery projects and build user insights to inform documentation projects. I also championed user-centered design practices, developed content strategies for the GitHub Docs style guide, and contributed to accessibility work.

Notable work: Style guidance, “Footnotes” on GitHub Docs Style Guide

Technical Writer, UK Government, Cabinet Office

October 2020 to May 2022

Content design and user research for central government. I developed guidance to help government teams build citizen services, with a focus on APIs and data standards. I conducted design research within government and published content on GOV.UK in line with style and accessibility standards.

Notable work: Document guidance, “Creating and sharing spreadsheets” on GOV.UK

Product Designer (contract), SAGE Publishing

June 2020 to September 2020

Led UX on various projects. I was responsible for user research and designing the experience, including information architecture and UI copy.

Senior Product Manager, Daye

September 2019 to December 2019

UX strategy, design and research for women’s health subscription box startup. I led product design, developed content strategies, and managed customer insights.

Notable work: Content strategy, “Case study: Closing up shop for the holidays”

Head of Product, Multiply

November 2017 to September 2019

UX strategy, design and research for AI-powered financial advice platform. I was the first product employee and focused on customer development, UX and content strategy.

Notable work: Conversational Design, “Case study: Building a financial future, for free”

Head of Product and Content, fafinder by frockadvisor

December 2013 to April 2017

Product design and leadership for an independent retail discovery and eCommerce platform. As well as general product management, my role included UX design and content strategy.

Notable work: Product marketing blogpost, “Just launched: Browse by tag!”

Internationalization & Product Specialist, Facebook

June 2009 to November 2013

Building on expertise gained in my role in user support, I developed experience in internationalization and product development, sparking my enthusiasm for designing user-centred and inclusive experiences.

Skills

  • Content: UX writing, microcopy, ‘back-end’ content strategy, style guides, training and guidance, technical documentation
  • UX: Information architecture, wireframes, prototyping, heuristic evaluation
  • Research: Survey design, interviews, personas, usability testing, synthesis
  • Accessibility: WCAG, VoiceOver, content accessibility
  • Technical: HTML/CSS, Git, Markdown, YAML, Python (basic)
  • Tools: Figma, GitHub, Jupyter Notebooks

Professional Development

Education

  • 2023: MA Computational Linguistics (interrupted), Goldsmiths University London
  • 2015: Associate’s Degree Fashion Design, Dublin Institute of Design
  • 2008: BA (Hons) French Studies, University of London in Paris

Other Experience

  • 2024: UX Mentor for the PhillyCHI x AIGA 2024 summer UX mentorship program
  • 2021-2022: Regular speaker at UK’s Government Digital Service user-centered design career events for underrepresented communities